2nd Annual Arizona IT Symposium
Previous Events
Kansas City 2007
Wisconsin 2010
Wisconsin 2010
Kansas City 2007
| 7:30 am | Attendee Check-In; Sunrise Breakfast Table Served | |
| Herberger | Sliced Fresh Fruit Display, Individual Fruit Yogurts, Granola with Orange Honey, Assorted Cereals and Milk, Fluffy Scrambled Eggs, Sausage Links, Extra Thick-Cut Rancher's Bacon, Skillet Breakfast Potatoes | |
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| 8:20 am | Welcome Message | |
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| 8:30 am | Applying Portfolio Management to IT | |
| Herberger |  Russ Bostick EVP, Technology & Operations Conseco, Inc. Business planning horizons have shortened to the point where IT implementation plans and asset lives are often ‘longer’ than the corresponding business plans that they support. In an economy of tight credit, changing exchange rates and lower demand, there is little room for error when managing IT. Mr. Bostick will speak to the use of portfolio management techniques to rationalize investment and maintenance strategies for infrastructure, applications and sourcing in 2010. |
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| 9:15 am | Networking Break | |
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| 9:45 am | Storage Asset Optimization: A Model for Improved Business Efficiency and Bottom Line |
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| Herberger 1 |  Niel B. Harris Sr. Director, Hosting Services Apollo Group |
 David Shepard David Shepard VP, IT I/O Data Centers |
 Jim Whitfill, M.D. CIO Scottsdale Medical Imaging |
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| There are many ways to measure how efficiently you are using your storage capacity. Cost per raw TB, per usable TB, percent allocated, active vs inactive, structured vs unstructured are some common ways to look at storage capacity. Is the way you "use" your storage capacity on auto-pilot? Do you wonder if there are any wasted resources yet you keep buying more? What about the data itself -- do you have any idea what percentage of your total capacity footprint is actually active and "in-use?” Would you be shocked if that number was 20% or lower? If you are purchasing physical capacity on a regular basis, does that growth rate concern you? There are many reasons why most IT environments would be considered "inefficient" when it comes to storage resources. This session is going to discuss what capacity efficiency problems exist today and what can be done to improve them. | ||
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| 9:45 am | What is Business Continuity Worth and More Importantly What Should it Cost? How Medicis Implemented 1st Class BCP/DR on a Coach Class Budget. |
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SVP IT IT Medicis Your company can’t communicate, invoice, collect, ship product or support its customers when your systems are down, yet your budget is down this year too. What to do? Let’s do some math. A TB of storage costs $100 at BestBuy. Five TB of Amazon S3 storage costs $1,000/month and Gmail is free. If a train leaves point A and crashes into your data center, how long will it take you to recover your reputation? Please show all work. Ralph Loura, SVP IT Medicis will present Medicis’ solution to this equation. |
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| 9:45 am | The Ever Changing World of Information Technology |
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| Greenway A |  Fred Mapp Author, President and CEO Quality Service Solutions The world of IT continues to evolve with CIO’s and their management team scurrying to find ways to be aligned with the business, be and enabler and develop ways to assist the business to have a competitive advantage. The task has become complicated over the past few years as companies down size, right size and implemented a myriad of cost reduction strategies as a result of economic conditions. This can be a difficult task for the IT organization while trying to become more efficient through initiatives such as server consolidation, virtualization and outsourcing. Measuring, managing, and communicating the value of IT is critical to the long-term success of the CIO. More importantly, understanding where, when and how that value is created and realized is an imperative in emerging technology-enabled or technology-based businesses. In response to this dilemma, Fred Mapp the President and CEO of Quality Service Solutions and author of “Mapping IT to your Business” provides a framework that organizations can use to reap real value from their technology investments. He will share the results of his recent survey of IT and business leaders and what they are doing to wring maximum value from their technology investments. |
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| 10:30 am | Networking Break | |
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| 11:00 am | How to Handle Difficult People (and still be able to work with them afterwards) |
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| Herberger 1 |  Suzanne Peterson, Ph.D. Professor of Leadership Arizona State University’s W. P. Carey School of Business In this breakout session, we’ll discuss the importance of relationship building across levels. In particular, you will walk away with practical tools to manage conflict so that you’ll get the results you want while still maintaining relationships. You’ll learn the art of advancing your own point of view without telling other people they’re wrong, and re-visit some difficult conversations that failed to accomplish your goals. Particular emphasis will be placed on the “performance feedback” conversation---learn rules around giving and receiving feedback so that the result is real change in the behavior of those around you. |
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| 11:00 am | ||
| Herberger 2 |  Jeff Carr Chief Architect State of North Dakota The Information Technology Dept. (ITD) is the primary IT provider for North Dakota state government. Until the mid-to-late 1990’s the vast majority of the state’s core business applications (some 100 or so) were IBM Mainframe applications implemented in Natural or COBOL. By 2005 the costs of software licensing, hardware maintenance and the challenges in retaining trained staff for the Mainframe platform triggered a feasibility analysis of migrating from the Mainframe platform. This analysis demonstrated a potential cost savings of $2,000,000 per year in software licensing/hardware maintenance costs. When this savings was coupled with the fact that all new applications deployed since 1997 were Windows/Linux/Unix based applications, the dollar savings plus the reduction in needed staff skill sets, justified the decision to actively pursue migration from the Mainframe. While a few applications have been re-written, the majority have been migrated, or ported; the cost of re-writing these applications is ten to twenty times more than the cost of migration. To date, some 60% of the state’s mainframe applications have been moved from the mainframe, enabling a savings of over $1,000,000 per year in mainframe costs. Mainframe migration is possible, and does work, and provides both financial savings plus a reduction in the breadth of skill sets needed by IT staff. |
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| 11:00 am | Managing Information for Litigation, Audit, and Regulation |
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| Greenway A |  Sponsored by IBM
Joe Shepley Effective management of content has become increasingly critical for organizations facing litigation, as they seek to manage potentially discoverable information. Additionally, organizations face heightened oversight from both internal audit and external regulatory bodies. The technology to manage content has become a key part of how an organization approaches its ability to capture, store, manage and produce information. Today, an estimated 85 to 90 percent of the content created within an organization now exists electronically. Business operations are generating vast volumes of unstructured data – ranging from the content created in desktop applications to the web content and digital assets that are created and used in the course of business. Add to this the growing volume of digital communications – email, as well as the increasing use of instant messaging, PDAs, and voicemail – and it’s clear that today’s organization has many more sources of information to manage than the organization of even just five years ago. This presentation will share best practices and recommendations for how your organization can leverage investments in ECM to manage information for compliance, specifically:
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| 11:45 am | The Italian Table Lunch Buffett Served | |
| Herberger | Classic Caesar Salad with Foccacia Croutons and Shaved Parmesan, Tomato Bread Salad with Aged Balsamic and Fresh Basil, Fresh Buffalo Mozzarella and Vine Ripened Tomatoes with Basil Vinaigrette, Orzo Pasta Salad with Artichoke, Hearts of Palm and Fresh Oregano, Chicken Cacciatore, Marsala or Piccata, Penne Pasta al Olio with Shrimp, Roasted Garlic, Fresh Herbs and Grated Romano Cheese, Basil-Cheese Tortellini, Roma Tomatoes, Feta Cheese and Fresh Vegetables Served with Marinara and Pesto Cream Sauces, Sourdough Rolls and Butter, Tiramisu, Chocolate Cannolis and Biscotti | |
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| 12:30 pm | Networking Break | |
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| 12:45 pm | Let’s Close the Chasm | |
| Herberger |  Neil Jarvis CIO & CTO AAA Each year, when CIOs and IT management are surveyed to identify their top priorities, the need for business and IT alignment appears near the top of the list. In CIO magazine’s annual “State of the CIO” survey, heads of IT from a broad range of industries highlighted their need to find best practices for partnering with business units and delivering the greatest value to the organization. Despite the recognition, there has been limited success in closing this gap.’ Neil Jarvis will describe how AAA Northern California, Nevada and Utah are closing chasm and solving the problem. |
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| 1:30 pm | Networking Break | |
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| 1:45 pm | E-Discovery Process and Lessons Learned |
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| Herberger 1 |  Jeff Perry CIO Rural/Metro Corporation This session will center around e-Discovery and the lessons learned from the process. The presentation will include the Information Technology Organization's involvement, what the potential sources of information could be, the Document Management and Retention process, the discovery team structure, the criticality of Email, archives/backups and data retention, related policies/procedures, knowing your systems and data integrity, the systems and off-site storage challenges, tracking the information being gathered, the costs to take into consideration, and the lessons that we learned. I'd like this to be a collaborative session as soliciting other member's input and experiences is where the value comes into play. |
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| 1:45 pm | ||
| Herberger 2 |  Wendy Greess IS Director, Enterprise Services APS Like many companies, Arizona Public Service has amassed volumes of electronic data. Learn how APS approached the cultural challenge of deleting email and providing order to the chaos of unstructured data. Productivity increases as information is more readily accessible and corporate risk is reduced. This session will review how APS approached their records management challenge and the techniques that enabled them to be successful. |
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| 2:30 pm | Networking Break | |
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| 2:45 pm | ||
| Herberger 1 |  Sponsored by Xiotech
Dustin Fennell Dustin Fennell, Chief Information Officer of Scottsdale Community College, leverages virtualization solutions to manage a large campus with a diverse user base requiring complex customization of delivery. In this session he will provide real-world experience and practical insight on the benefits that his IT organization has achieved including:
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| 2:45pm | ||
| Herberger 2 |  Sponsored by EMCTad Martin |
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| 3:30 pm | Networking Break | |
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| 3:45 pm | Managing the Information Technology Organization in the Current Economic and Growth Environment? |
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| Herberger | In the current climate of economic crisis and concern about the cost and availability of energy, managing the stresses on IT becomes increasingly complex. This panel discussion focuses on how to build business value by efficiently and fully utilizing the IT organization. It will take a close look at if and how the recession is impacting IT as a whole, and alignment with the business and be innovative. How do IT managers continue to meet the growth demands from business units without necessarily increasing spending? Hardware asset utilization, consolidation, configuration, and virtualization all play a critical role and will need to be discussed. This economy will make or break the reputation of business technology leaders. This panel looks at how some are working to stay a step ahead. | |
| Fred Mapp Author, President and CEO Quality Service Solutions |
 Jim Phillips SVP & CIO Arizona Federal Credit Union |
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 Chris Filandro VP/CIO Meritage Homes |
 Charles T. Thompson CIO, CGEIT City of Phoenix |
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 Thaddeus J. Crawford VP of IT Cable One Inc. |
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| 4:30 pm | Closing Remarks & Networking Reception | |
| Herberger | Enjoy this complimentary cocktail reception featuring an open bar, hors d’oeuvres and conversation. Make this an important element of your attendance to the IT Symposium. The ability to network and collaborate with your peers in an open and no-hype environment will prove to provide long lasting value to your key business initiatives moving forward. | |
