Efm Events

Sunrise Breakfast Table
Selection of Chilled Juices Sliced Fresh Fruit Display Individual Fruit Yogurts Granola with Orange Honey Fluffy Scrambled Eggs, Extra Thick-cut Rancher's Bacon Skillet Breakfast Potatoes Assorted Danish, Muffins and Croissants with Butter, Preserves and Honey Fresh Brewed Starbucks Coffee and Tazo Teas

Fred Mapp
Author, President and CEO
Quality Service Solutions

Robert Tipton
Author and CEO
R S Tipton, Incorporated

The “Status Quo Bias” is a deadly condition... Do you or your organization suffer from it? No question today’s business and IT-related climates are fraught with peril, and the status quo is infecting groups in epidemic proportions. Worse yet, fear is rampant and judgment is skewed — is an event a crisis or an opportunity? Answering this question depends completely on your point of view and state of mind — after all, we see what we’re ready to see... Based upon Robert Tipton’s new book, JUMP! - Get Unstuck, this timely and powerful presentation unlocks the extraordinary power of innovative change. He’ll give you immediate takeaways related to driving higher levels of relevance and sustainability for you and your organization, and will arm you with the details of the JUMP! Innovative Change Model™ toolkit so you’ll be ready to begin creating your own breakthroughs and accelerated performance. Thrive, don’t just survive! For more information about JUMP!, visit http://www.OurJUMP.com and http://www.Facebook.com/OurJUMP

LEARNING POINTS:

1. Understand the Vital Role of Innovation and Creative Process In Business and IT Management Today
2. Detailed Knowledge Related to JUMP! and The Four Stages of Innovative Change:
   1. Get Ready
   2. Incubate
   3. Aha!
   4. Make it Real
3. Specific Tools and Behaviors Needed to Remain Highly Relevant and Marketable
4. An Entirely New Approach to the Status Quo

Jay Mann
Director of Information Services
Madison School District

Buzz phrases abound when we talk about the Web – Web 2.0, Cloud Computing, Collaborative Computing, 21st Century Skills, and more. The current generation of Web tools are much simpler than these complicated monikers would imply, but they also carry with them a broad range of complications and implications. Want to know more about what's going on with the Web, why you should care, what you should do, and why you need to be simultaneously less and more cautious with these tempting new tools? Want to know what your future employees and customers think about Web 2.0, how they're using it, and what they will expect from their workplace and business partners? Care to find out what implications this has for you and your business or organization?

This session will explore who's using Web 2.0, what they're doing with it, where they're doing it, why they're using it (why you might want to join in), and when you might want to think twice about it.

Jonathan Harber
CIO & VP of IT
Blood Systems, Inc.

All companies must compete. During difficult economic times innovation drives efficiency and in a booming economy, innovation is vital in creating competitive advantage in the market.

IT must evolve from being an order taker or maintenance provider to a rapid response force that allows business unit partners to multiply their offerings without adding armies of support personnel or infrastructure sprawl.

This presentation provides some practical suggestions and approaches to drive evolutionary innovation and make IT a business multiplier.

Debbie Brogan
Vice President, IT Integration Programs
ON Semiconductor Inc.

More and more companies are embarking on mergers and acquisitions in an effort to accelerate business performance and profits. M&A business cases are typically based on forecasted synergies; top line growth or reduced cost. Both types require some level of common business processes; sales people want one way to quote pricing and delivery, financials need to be consolidated, supply chains need to be optimized. For most large companies these common business processes are enabled by systems.

In this session you will find out how ON Semiconductor has taken the lessons learned from integrating acquisitions and developed a program management methodology with supporting tools and templates that have increased predictability and shortened the time to synergies.

Chris Ingraham
Global IT Program Manager
Fender Musical Instruments Corp.

• Reading books by Agile gurus and watching demos by application providers can be useful, but when it comes down to implementing an agile/scrum methodology for your business, department, or team, it has to meet your specific needs. At Fender Musical Instruments, we were faced with a distributed team (4 locations in 3 countries), non-dedicated resources, a mix of employees and contractors, and a larger than recommended team size. Despite these challenges and other difficulties, we delivered successful product launches on time using the agile/scrum methodology, and most importantly, we responded quickly to the changing needs of the business. In this session, find out more on how Fender implemented an Agile/Scrum methodology and share your experiences with Agile, Scrum, or similar methodologies.

David Annis
VP of Software Development
Universal Technical Institute

The IT Department of Universal Technical Institute switched to Lean IT / Agile methodologies and techniques approximately three years ago. Overall, it has been very successful by improving alignment with the business, productivity, quality of deliverables, and quicker implementation time as well as increased morale of our teams. However, it has not been without challenges; learn what worked, what didn’t and how we’ve continually tweaked our processes as well as some challenges that we continue to work through.

Tony Portela
Corporate Director of IT
Suntron Corporation

Share in the experiences of Suntron moving to a centralized voice architecture, while converging voice, fax, email, video, video/audio/web conferencing and voicemail. Learn how they were able to reduce net spend on voice services by 90% by leveraging SIP trunks versus traditional PRI circuits, while providing a dependable voice platform, all the while centralizing administration of all phone system activities and removing the need for dispersed, site level, voice service support.

Thaddeus J. Crawford
VP Information Technology
Cable One Inc.

While in an effort to reduce the need for hiring additional FTEs in the field tech deployment force, our service techs continue to up sell more business. Good news?? Sure - except for extended onsite times, a lot more paperwork, and increasing challenges to SOX requirements for consistent document management in a highly decentralized operation. The solution…a paperless SaaS Model approach. In this session Thaddeus Crawford will explain how Cable One improved service efficiency, gained greater SOX compliancy; achieved faster customer engagement; saved on FTEs; gained consistent email capture; eliminated ongoing internal IT support; gained revenue; and saved 7 trees in the process. Everybody wins!

Bret Wingert
Vice President, IT Operations
Insight

Michael Kreitz
I.T. Operations - Data Center Services
DIRECTV

Alan J. McIntosh
Vice President, Operations
CBS Interactive

Web and tech giants CBS Interactive, DirecTV and Insight will participate in a town-hall style panel discussion on how leading enterprises are increasingly outsourcing the data center over designing, building and operating their own. Learn from some of the largest service providers on the planet, with the most demanding data center needs, and how outsourcing the data center has allowed them to better focus on their core business. The audience will have an opportunity to ask questions and gain from their first-hand experience on the benefits of outsourcing the data center.

The Italian Table
Classic Caesar Salad with Foccacia Croutons and Shaved Parmesan tomato Bread Salad with Aged Balsamic and Fresh Basil Fresh Buffalo Mozzarella and Vine Ripened Tomatoes with Basil Vinaigrette Orzo Pasta Salad with Artichoke, Hearts of Palm and Fresh Oregano Chicken Piccata Basil-cheese Tortellini, Roma Tomatoes, Feta Cheese and Fresh Vegetables Served with Marinara and Pesto Cream Sauces Sourdough Rolls and Butter Tiramisu, Chocolate Cannolis and Biscotti Iced Tea, Starbucks Coffee and Tazo Teas

Dave Wagner
CIO
ON Semiconductor

Chris Filandro
VP/CIO
Meritage Homes

CIOs are constantly faced with the challenge of balancing their time and resources over two important objectives, strategic transformation of the business and the day-to-day operations of the systems supporting the business. Often these two priorities can be competing not only for the CIOs’ time but also for the limited resources of the technology teams. The results of ignoring any of the two can be devastating to the business.

CIOs can overcome this conflict and lead through the challenge in order to deliver maximum results to their customers while energizing their teams. Learn valuable tools that CIOs’ can use to execute their strategy, articulate their priorities and deliver world class services while transforming their companies’ technology assets for growth.

Key Points:

• The Conflict Defined
• Operations & Transformations
• Focus on the Noise / Focus on the Business
• Measurement for Success
• Leadership Relations – Building your Business Team
• Leadership Executions – Establishing the Focus in IT
• How Well Does The CIO Know The Business
• Executing the Balancing Act

Eric Mayer
DCSO Administrator
AZ Dept of Economic Security

How does the Arizona Dept. of Economic Security provides cloud services to its 10,000 employees and millions of constituents?

With frequent funding changes to Agency programs, increased regulation from the Federal Government, and a steady climb in the need for the services the DES (Department of Economic Security) provides, DES Data Center staff needed to create an infrastructure that was as cost effective, dynamic, and secure as the demands it was tasked to take on. What we quickly discovered though was that you couldn’t have clouds in the Data Center without a complete ecosystem to support them.

Matt Birmingham
Manager – CRM Software Development
Grand Canyon University

The fictional TV show "M*A*S*H" followed the 4077th field-medical unit, where the doctors often found themselves getting roused an inopportune times due to unforeseen circumstances. The response to these emergencies often led to scenes of the operating room where the medical heroes often complained about the deplorable working conditions and the "meatball surgery" having to be performed to save lives. If it weren't for a mix of bravery and extreme patient knowledge, many times the patient would not survive.

While not always life or death, many times a company can depend on its surgical analogs, developers, to closely monitor the health of their applications and to quickly respond under crisis and unexpected situations. The appropriate and thoughtful use of an Application Performance Monitoring tool can serve all ownership levels to provide immediate insight into the health of an application. When used correctly, APM can become one of the most powerful tools available to a development and support team.

We will explore how Grand Canyon University has employed Application Performance Monitoring and how it uses the tools available to provide immediate and preemptive support to an application that would have previously only received help after the situation has become "life threatening." Use your APM to turn your team into more "Hawkeyes" by making surgical changes and corrections based on deep understanding of your application's health.

Bruce Gorshe
Director, Data Center Operations
Avnet, Inc.

Bruce will cover the actions and initiatives Avnet took and completed to better position itself to save money and become more environmentally aware and friendly. Avnet has grown substantially over the last five years but has managed to cut both power consumption and costs either directly or by avoidance in the Data Center by close to 20,000,000 over five years. Bruce will talk about the initiatives which allowed Avnet to compete and win best practices in Computer Worlds Best Practices in Green IT for a Datacenter two years in a row (finalist the third year). Even though there has been incredible adoption of Green initiatives over the last five years in the industry, you will hopefully take away a thought or an idea which will help you and your company be more green.

Peter Kropik
Director for Customer & Product Support
Honeywell Aerospace IT

The switch is underway, large enterprises are turning to the cloud to seek organizational agility and competitive advantage. They are transforming their sales and service organizations and enabling the extended enterprise. Join us as we discuss how Honeywell is embracing the challenge and succeeding in their transformational journey to operational agility in their global sales and call center environments. During the session we will discuss strategies for how to move from vision to reality using sales and service clouds, integration, KPI’s and key implementation lesson learned.

Al Lucas
Division Chief IT
Maricopa County Attorney's Office

IT is not just overhead or a cost center and you can prove it to your organization. We will review process management and metrics that mean something to your stakeholders. We will discuss the dynamics and pitfalls in implementing change. You will learn how to sell and market IT. Better communications with the executive management can give you support on proposed projects and more consideration on budgets.

Lindsay Miller
CIO
NARBHA

Do you want the benefits of a structured approach to service management but think it’s only for big companies with big budgets? Would you like to learn how to generate a Return on Investment before you’ve even completed the Service Management process so that it pays for itself? In this breakout session, you’ll learn how to use the savings from the initial stages of implementation and how to keep the program self-sustaining.

Jason Bredimus
Vice President, Global IT Infrastructure
Fender Musical Instruments Corp.

The CEO wants an iPhone. Who is going to tell them “no”? The “consumerization” of technology, where products targeted to consumers are driving technology innovation in the marketplace, is having a profound impact on business technology. Nowhere is this more apparent than in the “smart phone” market. Business users, particularly senior executives, have begun to expect that IT departments will fully support their Apple iPhones, iPads, Google Android and Windows Mobile devices. Most IT departments are struggling with saying “yes” to these technologies given the legitimate concerns regarding the risk and cost they present. In this session, Jason Bredimus, Vice President of Global IT Infrastructure for Fender Musical Instruments will discuss how this global guitar and instrument manufacturer has been able to say “yes” to these devices while actually reducing risk and cost to the company.

Joe Shepley
Vice President and Practice Leader
Doculabs

Are you experiencing increased pressure to effectively manage the retention and disposition, preservation, collection, and review of multiple content types? Then you won’t want to miss this session, featuring noted expert on e-discovery, Joe Shepley, Vice President and Compliance Practice Leader of Doculabs. You’ll walk away with critical information, including:

• How early case assessment programs support risk management and compliance audits
• Compliance risks of collaborative applications and social networking sites
• The records management and e-discovery process options for your organization
• Insight into the cost/benefit analysis of proper e-discovery

Fred Mapp
Author, President and CEO
Quality Service Solutions

Dustin Fennell
VP of IT/CIO
Scottsdale Community College

Ken Bohlen
VP and CIO
Arizona Public Service Company

Jim Whitfill, M.D.
CIO
Scottsdale Medical Imaging

Diana Greenwood
CIO
Molina Fine Jewelers

Scott McCrimmon
Facility CIO
Northern Arizona VA Health Care System

Dave Heck
CTO
City of Tempe