Efm Events

James Watson
CEO & Founder
Doculabs

Effective management of content has become increasingly critical for organizations facing litigation, as they seek to manage potentially discoverable information.  Additionally, organizations face heightened oversight from both internal audit and external regulatory bodies.  The technology to manage content has become a key part of how an organization approaches its ability to capture, store, manage and produce information.

Today, an estimated 85 to 90 percent of the content created within an organization now exists electronically. Business operations are generating vast volumes of unstructured data – ranging from the content created in desktop applications to the web content and digital assets that are created and used in the course of business. Add to this the growing volume of digital communications – email, as well as the increasing use of instant messaging, PDAs, and voicemail – and it’s clear that today’s organization has many more sources of information to manage than the organization of even just five years ago. This presentation will share best practices and recommendations for how your organization can leverage investments in ECM to manage information for compliance, specifically:

• Where does Records Management fit into the discovery process for litigation, audit, and regulation?
• How does technology serve as the foundation for discovery initiatives?
• Why do we need a program to address discovery issues?
• What does it take to develop and implement a compliance program?
• What is the business case for these programs in the absence of large scale litigations?

Steve Kovecsi
Cost Accountant
Miller Pipeline Corporation

Learn how this nationwide underground pipeline construction company came to Views, the triumphs and challenges associated with the development and deployment of the database and how it is being used today. Find out how we manage over 500 active jobs on a monthly basis, adding roughly 65 new ones into Views each month. See how Miller Pipeline utilizes Views drill down capabilities to isolate individual metrics that are affecting the company’s overall performance.  Miller Pipeline manages 500 measures, over 5000 locations and has used Views to bring a cultural change to our managers and superintendents by allowing them to assess their monthly performance against targets to improve and enhance their performance.

Russell Erickson
IT Manager
Nicholas & Company, Inc.

Nancy Ford
CIO
American Express Bank, FSB

Given the challenging times of our economy; what would you do if a critical vendor becomes financially unstable, putting your company’s assets and image at risk? Monitoring the right triggers and recognizing key alerts, is more important than ever. Establishing an exit or replacement strategy can help to avoid tremendous financial and regulatory burden.

During this presentation, Nancy will showcase a practical approach for navigating through turbulent times while meeting regulatory requirements when managing outsourced IT vendors. This session will provide a model for leveraging a mature risk based approach to vendor oversight. Learn how American Express Bank established transparency in their IT vendor relationships to strike the right balance of oversight monitoring. This will include a roadmap that you can adopt for maintaining focus on due diligence, Information Security, managing service levels and the financial solvency of vendors.

Erwin Fischer
Vice President of Information Technology
Ultradent

In mid 2006 Ultradent decided to dive into an IT Service Management program based on ITIL.   We put our IT management team thru Practitioner level courses, and engaged an experienced consultant.  In the three years since then, our user and management satisfaction scores have climbed steadily, we have a more efficient Service Desk, and our system availability metrics show continuous improvement.  We’ll share our experiences and gotcha’s with you – and welcome open discussions from all.