Speakers : Ken Wendle

Ken Wendle
Past President itSMF USA
Lead Solution Architect
HP
A respected leader in the adoption and growth of the IT Infrastructure Library (ITIL ®) and ITSM Best Practices in the U.S.A., Ken Wendle is also internationally known for his practical advice on various aspects of Service Management and his dedication to the ITSM profession.

Ken has an extensive background in IT as well as an entrepreneur and businessman. Since entering the IT field in the early 1980s, he has worked with and within IT organizations of various sizes, involved in and focused on the Help/ Service Desk and IT Service Management field over the past fifteen years.

He earned his ITIL ® Certificate in IT Infrastructure Management in 1998, is an HP Certified Consultant, is an accredited course tutor for HP Education, and holds the distinction of being the first American to become a Fellow in the UK Institute of Service Management (IoSM).

As a co-founder of the IT Service Management Forum USA (itSMF USA), he was an active board member from 1998 through 2004, and served as its President in 2004 overseeing the most dramatic growth and changes in its history. As President Emeritus in 2005, he acted as advisor and served as chair to the Advisory Board. During his tenure as a Director, he was instrumental in launching the highly successful Annual itSMF USA Conference and Expo, recognized in 2005 by BtoB magazine as one of the top conferences to reach IT professionals.

On the international scene, Ken is currently serving a two year term as an elected member of the itSMF International Executive Board (serving as Director of Governance and Strategic Planning) and is also a member of the itSMF International Publications Executive Sub-Committee, and the ITIL Advisory Group, actively involved with ITIL ® Version 3.0.

Ken also served on the Strategic Advisory Board of the Help Desk Institute (HDI) from 2004 to 2006, has been a faculty member of the HDI conference and a past member of the HDI IT Infrastructure Management (ITIM) Advisory Board, and is a regular speaker at HDI local chapters.