Tim Sulzberger
Manager, Bandag Technical Support
Bandag, Inc

Tim Sulzberger began his career with Bandag Incorporated in 1989. Bandag, Incorporated manufactures retreading materials and equipment for its worldwide network of more than 800 franchised dealers that produce and market retread tires and provide tire management services. Tim is currently the Manager of Bandag's Technical Support Group where ITIL principles are being applied to a non-IT business unit. Prior to this position Tim worked for over 10 years in Banda's Global IT Services group with 5 years as an ITIL practitioner. As manager of Bandag's Service Management Office, he facilitated the process of implementing a Service Catalog, Service Level Agreements, as well as Incident, Problem, and Change Management best practices. Implementation of the ITIL practices moved the company away from viewing IT as a cost center to a strategic partner. The Service Catalog gave the organization visibility into the services that IT provides, as well as the costs. This transformation put decision-making in the hands of the customers and empowered Bandag's IT group to deliver anything the customer asked for as long as the business unit was willing to bear the cost.