Agenda

Wednesday November 9, 2005

Cobb Galleria, Atlanta

Inaugural itSMF Atlanta LIG Vendor Fair

9:30 am Registration, Attendee Check-In
9:50 am Welcome Message
10:00 am Managing Fast Growth through Flexible IT Services
 
Guido F. Sacchi
CIO & Executive Director, Shared Services
CompuCredit
Bio

Managing fast business growth presents a number of challenges for IT, including effective execution, flexible resourcing, organizational strain, and security risks.  All of this, of course, while maintaining operational excellence, high quality, and commitment to service levels.  This presentation will debate how to plan and execute IT strategies and services for tackling such challenges.
10:45 am
Break & Social Time
11:45 am Galleria Deli Buffet Served:
Tossed Garden Salad with a Selection of Dressings, Red and Green Cabbage Slaw, Sliced Fresh Fruit Turkey , Ham, Roast Beef, Salami and Assorted Domestic Cheeses. Served with Assorted Rolls and Sliced Breads, Lettuce, Tomatoes and Condiments. Double Chocolate Brownies and Assorted Cookies, Freshly Brewed Coffee, Decaffeinated Coffee and Tea
12:45 pm Break & Social Time
1:45 pm What and How do I Present ITSM Value
  Andrew Brümmer
Principal Consultant
Pepperweed Consulting, LLC
Bio

In positioning the value that IT Service Management programs offer to an organization, Pepperweed has found various exposure points, which all need to, in some form, be focused on in building the case for ITSM.
  • Return on Investment  (ROI): This is understanding how much the effort will cost, and what it will save me.  We have found this typically to be IT department focused.
  • Total Cost of Ownership (TCO): This is understanding what it costs me today, and what is will cost me tomorrow, both if I do ITSM and if I do not do ITSM.  We have found this typically to be IT and Business focused.
  • Increased capacity: This is specifically for organizations in growth mode with static IT budgets.  An example here would be a Merger.
  • Improved quality: This is specifically focused and driven by the business who is needing clarity and improved service delivery.  An example here may be an IT department needing to avoid outsource.
Pepperweed exposes what we have come across and how we have worked with our clients to find incredibly varied solutions.
2:30 pm

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